Frequently asked Questions
Please read our most commonly asked questions first!
What payment methods do you accept?
We accept the following methods of payment Mastercard, Visa, Visa Debit
When will I be charged?
Payment is charged immediately after security checks from your bank issuer have been authorized.
How do I know my order has been placed successfully?
We will send you an acknowledgement email on successful completion of your order.
This email will detail the order that you have placed and will give you an order reference number. We would advise you to keep this email safely as you will need your order reference number for any further queries which you may have.
Once your order has been accepted and dispatched to you we will send confirmation you a confirmation email.
Please email us if there are any other requirements
I did not receive a confirmation email
Please contact us if you do not receive an acknowledgement email and we will make sure it is not a problem with our system.
Acknowledgement emails are generated and sent automatically once an order has been successfully completed.
You may need to check your mailbox as it may be treating our emails as spam or junk mail and you should check your spam or junk mail folders to make sure they have not gone directly to this location. You may also need to ensure that all of the details entered are correct, please pay particular attention to your payment card details, email address and delivery addresses.
How long will my order take to be processed?
We endeavour to process orders as quickly as possible as we know how exciting it is to get your order promptly, however please allow 24 working hours as a guide.