Frequently Asked Questions
We aim to make it as easy as possible for you to order
from us, however if you are having problems please
read the FAQs below or read the  how
to order guide.
 Postage
& Delivery
The Shopping
Basket
PayPal
& Payments
Refunds
& Returns
Need
more help?
Postage & Delivery
Q. How is the postage calculated?
A. The postage is calculated
by the total weight of all the products.
Q. How long does it take until I receive my order?
A. All orders that are received before 11am aim to be dispatched 1st Class
Royal Mail on that day. This usually takes 1-2 days* but please allow
up to 10 days to receive your order.
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Shopping
Basket
Q. How do I add items to my shopping basket?
A. If you wish to add an item to your shopping
basket then simply click the 'Details/Buy'
button and then from the product description
page click on the 'Add
to basket' button. This will then take you to your Shopping
basket where the item has been added.
Q. How do I delete an item from the basket?
A. To delete an item from the basket you must change the quantity to
zero and then click the 'update' button.
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PayPal
& Payments
Q. Why do I have
to pay using PayPal?
A. PayPal is a reliable internet payment site that is extremely secure
and trusted throughout the world.
Q. Do you keep
my card payment details on record?
A. No we do not have access to your credit/debit card details as
the transaction is completed through PayPal.
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Q. Can I pay using another site rather than PayPal?
A. No not at the moment, we are looking to extend our payment methods
in the near future.
Q. Is it safe to give my card details over the internet?
A. It is just as safe as placing an order over the phone or even buying
from retail stores. We don't save your credit card information and can't
even view it. All data is transmitted through a secure server (SSL) by
PayPal.
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Q. What is SSL?
A. SSL stands for Secure Sockets Layer and is the software that encrypts
the information transmitted between your browser and the server.
Refunds & Returns
Q. Can I return
my order if I am not happy with it?
A. If you are not happy with your order you are entitled to return it.
To return an order, please enclose a note giving the reason for the return,
wrap the package securely and send the package to:
Remarkable (Pencils) Ltd
The Remarkable Factory
Midland Road
Worcester
WR5 1DS
- For your protection we recommend that you use a recorded-delivery
service. This returns policy does not affect your statutory rights.
- Eligiable refunds can only be made to the card or accounts which was
used for the original purchase.
- Postage is non refundable.
Q. How will my payment be refunded?
A. Refunds will only be made back to the card you used to make
the payment or to your PayPal account.
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Still Having Problems?
If you are still having problems ordering then
please click here to read through the
How
to order guide or click here to
contact our sales team.
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* Remarkable Pencils Ltd accept no responsibility for
orders which are delayed due to 3rd parties such as Royal Mail. |
